Shipping policy
We proudly ship our American Wagyu to the contiguous 48 states in the USA using UPS or offer local pickup by appointment!
SHIPPING
Orders ship on Mondays and Tuesdays. Shipping times may vary, dependent on what day of the week the order is placed. We do not ship Reserve (bulk beef) at this time.
We offer 2 Regions for Shipping:
1) Midwest Region: MO, KS, IL, IA, NE, AR, OK, IN, KY, TN, WI
- $50.00 Expedited (Air) Shipping
- $35.00 Express on Orders of $1.00-$149.99
- $20.00 Express on Orders of $150.00-$299.99
- FREE Express on Orders of $300 or more.
2) Extended Delivery Region: All other states (excluding AK & HI)
- $50.00 Expedited (Air) Shipping
LOCAL PICKUP
All of our products are available for local pickup. If you choose "local pickup" at checkout, we will contact you to set up an appointment.
For additional questions about our shipping policy, please contact us at hello@thehilltopwagyu.com
I placed an order, when will it ship?
Orders ship on Mondays & Tuesdays. We will occasionally ship on Wednesdays if we can guarantee delivery by Friday from UPS.
While most orders arrive within 3 days max, we avoid having packages sit in warehouses over the weekend. That’s why we ship toward the beginning of the week whenever possible. It’s one more way we protect the integrity of your beef.
UPS shipping times depend on zones from our Missouri location. Certain areas of the country do not have Saturday delivery and UPS does not deliver on Sunday, so those orders may wait to ship until the following Monday.
If you’re in a time crunch and need Wagyu quickly — or want to guarantee it arrives frozen — you can always choose our expedited shipping services (UPS Air).
Any other questions or issues with your order? Email us at hello@thehilltopwagyu.com
How are shipping prices determined?
We are shipping a perishable product packed in a cooler box with additional coolant to protect quality and safety.
As a small, family-run farm, we don’t receive the bulk shipping discounts that large corporations do — but we never cut corners on packaging or quality. Your beef is packed with care so it arrives safe, cold, and ready for your table.
Why would I pay extra for Expedited (Air)?
If you’d like to guarantee your order arrives frozen solid, expedited shipping options may be the best choice.
Another benefit: during high-volume weeks (like holidays), Air orders are prioritized to ensure they ship first and arrive on time for your special event.
Can I order online and pick up in person?
YES! Even though we don't have a retail location, we are available by appointment for local pickup from our centralized location:
The Hilltop Wagyu
27799 Highway 129
Salisbury, MO 65281
Do you ship internationally?
If you’re located outside of the U.S., we truly appreciate your interest in The Hilltop Wagyu. Unfortunately, we do not ship internationally at this time.
To maintain the highest quality and freshness of our products, we limit shipping to within the United States. Shipping internationally could result in delays during customs, extending transit time beyond three days, which could compromise the integrity of our perishable products.
When do you ship for the holidays?
The last day for holiday/Christmas shipping is December 15th. Orders must be placed by midnight to ensure delivery before Christmas.
Orders placed December 16th and after may still receive their orders before Christmas, but delivery is not guaranteed.
Lost/Stolen packages
At The Hilltop Wagyu, we treat every box we ship like it’s headed to our own family’s table. We carefully pack each order and monitor it through transit to ensure it arrives in perfect condition.
If your order is lost during transit, please reach out to us at hello@thehilltopwagyu.com with your order number and any relevant details. We’ll walk through it with you and make it right.
Damaged packages
We know how disappointing it is to open a package you’ve been excited about and find damage. If that happens, please email us at hello@thehilltopwagyu.com within 24 hours of receiving your order and include photos of the damaged items or packaging.
Once we review the documentation, we’ll determine next steps and, if necessary, arrange for a replacement or issue a refund. Taking care of our customers is just part of who we are.
What should I do if my order is delayed?
If your order is delayed, please monitor updates from the shipping carrier, as delays can occur due to distribution center issues.
If your order does not arrive by the rescheduled time and arrives thawed, please reach out to us for further assistance.
What if I receive my order thawed out?
We recommend checking the temperature of the received items. If they arrive under 40°F — even when thawed — they should still be safe to consume.
However, if you are unsure about the temperature or feel unsafe consuming the products, please let us know and we will arrange to send you a new order.